Yarn order problem, advice needed please

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sunshine12
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Joined: Tue Jan 31, 2012 3:52 pm
Location: Kerry, Ireland

Yarn order problem, advice needed please

Postby sunshine12 » Thu Jan 11, 2018 10:36 pm

Hello,
I purchased a pattern and yarn online. I don't know if I'm allowed to say who from, maybe admin will let me know. Anyway the yarn is multicoloured but I think I may have been sent the wrong shade. I have contacted the company and they recognised my email but they are not getting back to me as promised. I can post a picture but again is it allowed.

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darknit
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Joined: Wed Oct 12, 2011 5:20 pm

Re: Yarn order problem, advice needed please

Postby darknit » Fri Jan 12, 2018 11:34 am

Maybe phone them? I have met with nothing but helpfulness from all the online Companies I have contacted. You can mention names - I am sure it won't be objected to.

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sunshine12
Posts: 41
Joined: Tue Jan 31, 2012 3:52 pm
Location: Kerry, Ireland

Re: Yarn order problem, advice needed please

Postby sunshine12 » Fri Jan 12, 2018 1:38 pm

Truthfully I can't afford to phone them, I use a mobile phone

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sunshine12
Posts: 41
Joined: Tue Jan 31, 2012 3:52 pm
Location: Kerry, Ireland

Re: Yarn order problem, advice needed please

Postby sunshine12 » Fri Jan 12, 2018 2:46 pm

I've tried to upload a photo of the yarn but I get an error message saying it's too big

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darknit
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Re: Yarn order problem, advice needed please

Postby darknit » Fri Jan 12, 2018 5:10 pm

Try this site to make your pics smaller: http://resizeyourimage.com/

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sunshine12
Posts: 41
Joined: Tue Jan 31, 2012 3:52 pm
Location: Kerry, Ireland

Re: Yarn order problem, advice needed please

Postby sunshine12 » Fri Jan 12, 2018 11:29 pm

Thanks for that. I hope it worked. This is the pattern and I ordered the yarn in that colour. The ball at the left looks correct but I'm not sure of the others. What do you think
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darknit
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Re: Yarn order problem, advice needed please

Postby darknit » Sat Jan 13, 2018 12:39 pm

The ball band should have a shade number and they should all match....?

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joypmarsh
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Joined: Fri Feb 20, 2009 8:00 pm

Re: Yarn order problem, advice needed please

Postby joypmarsh » Sat Jan 13, 2018 3:46 pm

On most patterns it tells you the colour name and shade in which the garment was knitted.

If you ordered the same as that then the colour names and shades should be on the ball bands

I often find that wool ordered is a completely different colour to that shown on the computer screen especially with multicolours as it depends which part of the yarn is uppermost on the ball when wound.

My mobile gives me a number of minutes for free and most of the contracts do these days so perhaps you could call the supplier and explain you have limited time so do not want to be put on hold. Alternatively you could ring from a landline call box, there are still some in existence I believe.


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